Frequently Asked Questions
How does it work?
Step 1) buy your desired keepsake & subscribe to email marketing
Step 2) step-by-step instructions will be sent to you (through e-mail-marketing) automatically
Step3) send the clothing to the address given
Step 4) as soon as I receive your clothing, I will get to work (turnaround time: 8-10 weeks begins once your clothes arrive at my house).
Step 5) as soon as your order is completed you´ll get a notification & I will send you back your keepsake
Can I order at any time?
Due to the high volume of orders, I regularly publish Keepsake slots that anyone - who wants to - can buy. You can find the next possible slotrelease dates on Instagram.
Which items of clothing are most suitable?
I can work with almost any type of fabric, but the most suitable are all garments made of jersey, cotton and materials that are not too thick or too thin.
Here you can find a graphic for a better overview: suitable items of clothing
Silk/satin, for example, are not suitable and very thick materials are also difficult to process.
If you have any questions, I will be happy to advise you.
How do I send my items?
After the purchase, you will receive an automatic e-mail. This will contain my full address. Please pack your clothes in waterproof bags (to protect them from dirt) and send them (at your own expense) to me WITH tracking number. Please put your invoice number in the package or write it on the package so that I can assign your shipment.
How many items do I need to send?
At least 12-16 pieces of baby clothing or 2-3 pieces of adult clothing (more if you want your keepsake to be more colorful).
Do I have to wash the clothes beforehand?
Yes - please pre-wash them.
Are any unused clothes shipped back with the keepsake?
Yes - of course. Any item that I don´t use will be returned as well as each bigger parts, so that you can have something else made from the remaining clothes.
How big are your keepsakes?
You can find the exact size in the product description of each keepsake.
Do you ship internationally?
I ship to MANY countries - including Europe including Ireland as well as Canada, USA & Australia.
Exceptions: Austria / England - for these countries a PO box service MUST be used (by you).
Please don´t forget that shipping abroad can be very expensive. The shipping costs (to ship the clothes to me) are NOT included in the price - they are at the buyers cost.
Taxes, duties & import fees:
Buyers are responsible for any customs and import taxes that may apply. I am NOT responsible for delays due to customs.